Frequently Asked Questions
Everything you need to know about bringing Tala home.
What is the typical shipping timeline for furniture?
Standard domestic shipping takes between 5 to 10 business days for smaller items. For larger furniture pieces, our white-glove delivery service typically arrives within 2 to 3 weeks, including assembly and packaging removal.
Do you offer a warranty on your home products?
Yes, all Tala furniture and lighting fixtures come with a 2-year limited warranty covering manufacturing defects and structural integrity under normal household use.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made upholstery and final sale items are not eligible for returns.
How can I track my order?
Once your order ships, you will receive an email with a tracking link. You can also monitor your delivery status by logging into your account dashboard on our website.
Are your materials sustainably sourced?
Sustainability is at our core. We use FSC-certified wood, recycled metals, and eco-friendly textiles to ensure your home is as kind to the planet as it is beautiful.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm and Klarna.